Flood Resources

Information coming.​

Fact sheets will be available at fema.gov/disaster/3624​/news-media.

FindHelpNowKY.org
Website: findhelpnowky.org/ky
Crisis Line: 1-800-854-6813

FindHelpNowKy.org provides resource listings for hundreds of addiction treatment facilities across the state, providing up-to-date and accurate information about their treatment offerings and availability. If you need help finding treatment or have questions about treatment or recovery, contact our partners at the Kentucky HELP Statewide Call Center to speak with a screening and referral specialist Monday through Friday, from 8:30 a.m.-10 p.m. and Saturday and Sunday from 8:30 a.m. to 5:30 pm EST/EDT at 1-877-318-1871. After hours and need assistance? Call the Kentucky Opioid Assistance and Resource Hotline (KY-OAR) at 1-800-854-6813.

Substance Abuse and Mental Health Treatment National Helpline
Website: ​findtreatment.samhsa.gov
Crisis line: 1-800-662-HELP (4357); TTY: 1-800-487-4889

The Substance Abuse and Mental Health Treatment National Helpline, (also known as the Treatment Referral Routing Service), provides a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations. findtreatment.samhsa.gov

​Disaster resources are available for the deaf and hard of hearing in Eastern Kentucky and assistance for those who need an interpreter or captioner for communication with FEMA or the Red Cross.

Website: KCDHH: How to Apply
Address: 632 Versailles Road, Frankfort, KY 40601
Phone: 502-573-2604 V | 502-416-0607 VP | 800-372-2907 Toll Free
Email: kcdhh@ky.gov​

​Please visit the Office of Vital Statistics website for ordering vital records: click here.

​Benefits and support services to informal caregivers of people 60 years of age or older, an individual with Alzheimer’s disease or a related disorder and also for grandparents and relatives age 55 or older caring for a relative child no older than 18 years of age related by birth, marriage or adoption

Website: chfs.ky.gov/agencies/dail/Pages/caregiversupport.aspx
Phone: Phone:(502) 564-6930
Email: CHFS.Listens@ky.gov
Printable Resource: National Family Caregiver Support Program​
Find an area agency: chfs.ky.gov/agencies/dail/Pages/aaail.aspx​


​If you need assistance with damage from the flooding, call 606-268-0896 for help. ​Crisis Cleanup will connect you with volunteers from local relief organizations, community groups and faith communities who may be able to assist with:

  • Muck Outs
  • Drywall Removal
  • Roof Tarping
  • Debris Removal
  • Mold Mitigation
  • Appliance Removal​

​All services are free, but service is not guaranteed due to the overwhelming need. The hotline listed above will remain open through Friday, Feb. 28, 2025.

More information: crisiscleanup.org​​

​Residents may visit any Driver Licensing Regional Office to request a replacement driver's license or ID card. For a list of offices, services available at offices and online, and to schedule an appointment, visit drive.ky.gov. Walk-ins are welcom​e​.​​​​

As of Thursday morning, the following emergency shelters are available for those affected by the storms:


County  Facility Name Address 
Barren 
Bridge Kentucky 1411 N. Race St., Ste. E, Glasgow 
Breathitt Lees College Gymnasium 601 Jefferson Ave., Jackson 
Breckinridge Old Courthouse 208 S. Main St., Hardinsburg 
Caldwell 
Caldwell County Courthouse 100 E. Market St., Princeton 
​Calloway
​VFW Post #6291
​926 S. 12th St., Murray
Campbell 
Campbell County Cold Shelter 524 Columbia St., Newport 
​Clay
​Oneida Elementary School
​435 Newfound Road, Oneida
Floyd 
Floyd County Community Center 7199 Kentucky Hwy. 80, Langley 
​Henderson
​Henderson County Public Library
​101 S. Main St., Henderson
Henderson Harbor House for Men 804 Clay St., Henderson 
​Hopkins
​Salvation Army
​805 McCoy Ave., Madisonville
Knox 
First Baptist Church 201 N. Main St., Barbourville 
Lawrence Lawrence County Community Center 180 Bulldog Lane, Louisa 
McCreary McCreary County Senior Citizen Center 2255 N. Hwy. 27, Whitley City 
Perry
Hazard-Perry County Senior Citizens 354 Perry Park Road, Hazard ​
​Pulaski
​New Life Church
​222 Murphy Ave., Ferguson
​Shelby
​Stratton Center
​215 Washington St., Shelbyville

​The Department of Financial Institutions’ serves Kentucky residents by promoting access to a stable financial industry, implementing effective regulatory oversight, and enforcing consumer protections.

Address: Department of Financial Institutions, 500 Mero Street, 2 SW 19, Frankfort, KY 40601
Phone: 502-573-3390; toll free 800-223-2579
Fax: 502-573-8787
Email: kfi@ky.gov
Resources:

The Natural Disaster Fraud Hotline helps Kentuckians report fraud related to the severe storms, flooding and mudslides in Eastern Kentucky. Before calling the Natural Disaster Fraud Hotline, Kentuckians are encouraged to gather as many details as possible about the suspected fraud, including details about how the fraud was perpetrated and where it occurred. 

Website: ag.ky.gov/pricegouging (suspected price gouging) and ag.ky.gov/scams (scams)
Phone: 502-696-5485
Additional Information: Natural Disaster Scams

​Natural disasters such as floods can greatly impact a family's circumstances. These changes can result in eligibility to enroll in kynect health coverage. Get details.​​

Open Enrollment ended on Jan. 15, 2025. However, there are qualifying life events that may make Kentucky residents eligible for an exception, and they may apply for coverage during a Special Enrollment Period (SEP). You can qualify for an SEP if you have experienced a qualifying life event, including:

  • The loss of health insurance through a job.
  • ​Household changes such as marriage, divorce, a death in the family, or having a baby.
  • A change in your home address.

Applicants have 60 days to enroll in a plan if they meet SEP qualifications. Those who miss the 60-day window will need to wait until Open Enrollment begins this fall to enroll in 2026 coverage.

Individuals may also be eligible for Medicaid coverage if they meet certain income limits.

Website: kynect.ky.gov/healthcoverage/

Phone: 1-855-459-6328
Email: CHFS.Listens@ky.gov
Printable Resource: Click here for printable forms.
Deaf or Hard of Hearing: 1-855-326-4654 TTY
Blind or Visually Impaired: Voice to TDD: 1-800-648-6057. TDD to voice: 1-800-648-6056.

​The Kentucky Department of Insurance regulates the Commonwealth's insurance market, licenses agents and other insurance professionals, monitors the financial condition of companies, educates consumers and ensures Kentuckians are treated fairly. Please do not hesitate to contact DOI if you have a question, concern or issue regarding insurance claims.

Address: Department of Insurance, 500 Mero Street, 2 SE 11, Frankfort, KY 40601
Phone: 502-564-3630; toll free 800-595-6053
Fax: 502-564-1453
Email: PPC.Communications@ky.gov
DOI.ConsumerComplaints@ky.gov

Consumers should contact DOI's consumer assistance toll free number with questions at 800-595-6053.

Printable Resource: Consumer publications, complaint forms, and a listing of contact numbers for all insurers in the area will be available at the State Parks for impacted residents.
Before and After the Storm
File a Complaint

​A free legal help hotline is now available for flooding survivors in Eastern Kentucky. The hotline is available to connect survivors to free legal services in qualifying counties. Survivors can call ​844-478-0099 Monday–Friday from 8:00 a.m. to 4:30 p.m. EDT. After hours, messages can be left and calls will be returned the next business day.​​

Hotline callers can get help with legal issues like:​​

  • FEMA Appeals
  • Unemployment Insurance
  • SNAP Benefits
  • Medicaid/Medicare
  • Replacement IDs and Birth Certificates
  • Replacement EBT/Direct Express/WIC Cards
  • Insurance Denials
  • Scams and Fraud
  • Housing (Homeowners and Renters
  • Connection with other Community Resources

Hotline partners cannot help in all cases. For example, partners cannot take cases where a settlement could include legal fees or an award. But they can refer those cases to other legal help.

This service is a partnership between the ABA Young Lawyers Division, FEMA, AppalReD Legal Aid, the Kentucky Bar Association, the Kentucky Access to Justice Commission, and the Kentucky Bar Foundation.

Families m​​ay contact long-term care facilities and/or the Office of the Ombudsman in the Cabinet for Health and Family Services for assistance, including information relating to the relocation of family members due to flooding, water levels and power outages. Long-term care ombudsmen representing the Kentucky River and Big Sandy districts may also be contacted.

Office of the Ombudsman:​chfs.ky.gov/agencies/dail/Pages/ltcomb.aspx
Long-term care ombudsman's hotline: (800) 372-2991​

​New Vistaserving Fayette, Anderson, Bourbon, Boyle, Clark, Estill, Franklin, Hardin, Harrison, Jessamine, Lincoln, Madison, Powell,  and Scott counties
24-Hour Crisis Phone: 800-928-8000

NorthKey Community Care serving Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Owen and Pendleton counties
24-Hour Crisis Phone: 859-331-3292 

Seven Counties Servicesserving Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer, and Trimble counties
24-Hour Crisis Phone: 502-589-1100

Pathways – serving Boyd, Bath, Carter, Elliott, Greenup, Lawrence, Menifee, Montgomery, Morgan and Rowen counties
24-Hour Crisis Phone: 606-324-1141


988 Suicide & Crisis Lifeline
Website: ​988.ky.gov
Crisis Line: 988

Kentuckians in crisis can now connect with suicide prevention, mental health and substance abuse counselors using a nationwide, easier-to-dial phone number – 988. Phone service providers will now direct 988 calls to the existing national lifeline with its 13 Kentucky call centers. And connection to additional crisis services will be provided if necessary. Like 911 and other national, 3-digit phone numbers, 988 was created to be easier to remember and make crisis care easier to access. Available 24/7/365 and free-of-charge, callers to 988 will connect with a compassion​ate, highly trained counselor who can help address their issues as smoothly as possible. Counselors are part of a Kentucky network of call centers linked to other invaluable, lifesaving services. This helps get callers connected quickly to the right kind of help.​​

Disaster Distress Helpline
Website: samhsa.gov/ddh
Crisis line: 1-800-985-5990 (also available for Voice Phone-VP); Spanish-speakers can press “2" for 24/7 bilingual services.

​The Disaster Distress Helpline (DDH) is a 24/7, year-round, confidential, multilingual crisis counseling and emotional support resource for survivors, responders, and anyone in the U.S./territories struggling with distress or other mental health concerns related to any natural or human-caused disaster. Calls and texts to 1-800-985-5990 are answered by trained counselors from a network of independently operated crisis centers located across the country. To connect directly to an agent in American Sign Language, click the "ASL Now" button below or call 1-800-985-5990 from your videophone. ASL Support is available 24/7.

Cumberland River Community Care
Website: crbhky.org 
Crisis Line: 988

Cumberland River Behavioral Health is a nonprofit community mental health center whose mission is to ensure all members of our community an opportunity to achieve their highest potential for living satisfying, productive, and valued lives. They are dedicated to planning and providing quality mental health, developmental and intellectual disabilities, and substance use services in our eight-county service area, including Bell, Clay, Harlan, Jackson, Knox, Laurel, Rockcastle and Whitley counties. Cumberland River Behavioral Health encourages individuals to be active participants, along with family and other interested supporters, in the development of their recovery goals based on the individual needs of each person. Our services are confidential, sensitive to cultural needs and differences. Payment is based on ability to pay.

 
Kentucky River Community Care
Website: krccnet.com
Crisis Line: 800-262-7491

Kentucky River Community Care, Inc. (KRCC), a multisite behavioral health center located in the Appalachian Mountains of rural southeast Kentucky, dedicated to improving the health and well-being of the people of our region. The Community Mental Health serves residents of Breathitt, Knott, Lee, Leslie, Letcher, Owsley, Perry and Wolfe counties. The KRCC Open Access system allows clients to determine when and where they would like to receive their initial service visit with a behavioral health clinician. Clients may walk in to any of KRCC's outpatient offices for assistance or schedule an appointment on a day and time that is convenient for them.

Mountain Comprehensive Care Center
Website: mtcomp.org
Crisis Line: 800-422-1060

Mountain Comprehensive Care Center's mission is to provide quality behavioral healthcare that offers recovery and hope. Its programs have been developed to address the most pressing issues affecting people from all walks of life within our region. The organization believes that everyone should be treated with dignity and respect. The programs below encompass a broad array of services that share a common goal: to help you gain control of difficulties in your life so that you can focus on what matters the most.

Kentucky Community Crisis Response Team 
Website: ​kccrt.ky.gov/
24-Hour Response Request: 888-522-7228

The Kentucky Community Crisis Response Team provides the entire spectrum of critical incident stress management services from pre-incident training, acute crisis response, and post-incident support to emergency services personnel who have encountered a traumatic event. Traumatic events include line of duty deaths, multicasualty incidents, use of deadly force, suicide of a first responder, events involving children, prolonged incidents, terrorism and any other overwhelming event.

These services are provided at no cost in attempt to prevent the destructive effects of emotional trauma, job related stress, and accelerate recovery from critical incidents before stress reactions can negatively impact an individual's career, health and family.​

To report a missing person, please complete the Rapid Needs Assessment Form or call 502-607-6665. ​

Team Kentucky Storm Relief Fund
team​kystormrelieffund.ky.gov

​Many people will use portable generators during these power outages that follow flooding. Portable generators are life-saving tools in times of emergency. However, because of improper consumer use, they can also be deadly. Year after year, people suffer carbon monoxide poisoning due to improper usage of portable generators. Information and preparedness now can help prevent tragedy.

The Portable Generator Manufacturers' Association (PGMA) offers these life-saving safety tips.

​The Kentucky Transportation Cabinet is working to assess and repair state-maintained roadways and bridges in Eastern Kentucky. For a real-time traffic and current road closures check GoKY.ky.gov​, or use a navigation app like Waze.​​​​​

​Impacted Kentuckians who are facing challenges with their utility bills are encouraged to first contact their utility provider regarding assistance programs such as arranging alternative payment schedules or payment plans. In addition, the following resources are available.​

  • The Kentucky Cabinet for Health and Family Services administers the Low Income Home Energy Assistance Program (LIHEAP), a federally funded program that helps low-income households meet their home heat and cooling needs. Visit here for more information.

  • Community Action Kentucky provides services, including utility payment assistance, to Kentucky families in all 120 counties. Visit here for more information.

  • Kentucky's Homeowner Assistance Fund assists qualified homeowners with utility bills. Visit here for more information.

  • Team Kentucky's Healthy at Home Eviction Relief Fund can assist renters with utility bills. Visit here for more information.

  • Kentucky 2-1-1 is your easy-to-remember access number for this information and referral service provided by United Way. Visit here for more information https://www.uwky.org/211.

​Team​​ K​​entucky Storm Relie​f Fund

​Governor Besh​​ear has established the Team Kentucky Storm Relief Fund to assist those impacted​ by the floods and the severe weather system beginning February 15, 2025.

Donate Now